Of all our company core values, one stands out above the rest: THE GRANDMA RULE®, which means to treat everyone the way you would want your grandma to be treated.
It’s not just words on a poster for the TWO MEN AND A TRUCK family – it’s a daily mindset and something the franchises and their team members live by on the job.
“I love THE GRANDMA RULE! We’ve all heard of the golden rule of ‘treat others the way you wish to be treated’. By treating all our customers like our own grandma, we provide moving experiences that truly take stress out of a big transition,” said Josh Hutchins, franchisee for TWO MEN AND A TRUCK Fargo, North Dakota.
Where did the idea for THE GRANDMA RULE come from? It was all because of Grandma Eb, the mom of TWO MEN AND A TRUCK Founder Mary Ellen Sheets.
At the very beginning of TWO MEN AND A TRUCK, Grandma Eb offered her backyard and barn to help get the brand off the ground and serve as a temporary office. Grandma Eb had a big impact and is a key reason why THE GRANDMA RULE continues to be an important core value that is fulfilled each day at TWO MEN AND A TRUCK.
THE GRANDMA RULE plays a big role at TWO MEN AND A TRUCK because nearly 52% of all moves are for people over the age of 50. These moves aren’t always the easiest and can be emotional for many as they’re leaving their homes, where they have spent many years and have created countless memories.
Now, every move scenario is different, and our professionally trained movers have been specifically trained in how to handle senior moves. Whether it’s downsizing to a smaller home, moving to a retirement community or assisted living facility our movers know the importance of communicating with customers to make sure they’re at ease.
As our team members from across the country continue to Move People Forward®, they continually live out THE GRANDMA RULE, ensuring everyone is treated the way they would want their grandma to be treated.
If you’re interested in learning more about THE GRANDMA RULE, click here. If you or someone you know is looking to complete a senior move, visit our website for more information.
TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.