Home moving is difficult, and finding the right movers for you can be difficult, too. Often times, customers will try to save a couple of bucks by hiring cheap movers or cheap moving companies and end up giving their hard-earned money to fake moving companies, which creates a whole new world of problems.
Moving scams(opens in a new window) and moving company fraud is an unfortunate part of the industry, and it’s up to the customer to do extensive research and investigation to make sure they are purchasing a legitimate moving service. There are a few easy steps customers can take to avoid falling victim to a fake moving company(opens in a new window) or moving scam.
Reviews
This is the most important step in determining the legitimacy of a moving company. Use the resources provided by third-party review sites like Google, Yelp, and Facebook to see what other customers have said about the moving services. You can pick up on trends and make an informed decision based on other people’s experiences.
Find out the costs
Finding out the extra fees involved, if a direct deposit is required, if it’s refundable, and if the company offers free moving quotes is important.
Make sure the movers are professional
A legitimate moving company should hire full-time movers to complete their jobs, not day laborers. Similarly, members of any moving team should have undergone extensive training and background checks to make sure your belongings are safe and protected during the moving process.
Communication
A moving company should have knowledgeable customer service representatives who can answer any questions you might have about the moving process and are available during normal business hours. Office staff should also keep in close communication with you via phone and email regarding when the movers are on their way and ensuring you have all paperwork for your upcoming move prior to their arrival on moving day.
